FAQ GENERAL

What is the lead time when I order ?

Lead time depends on when you order and our stock at that moment. We always try to keep a minimum stock, but unfortunately this is not always possible. Normally we do have a stock of nearly all cotton tyres. 
We confirm your order and lead time within one working day. If the lead time is too long, you can change or cancel the order without any problem.

 

How can I pay ? 

You can pay with a bank transfer or with PayPal after we have confirmed your order.

 

Is transport included in the price ? 

This depends on the country we need to ship to:

  • Transport to Germany is included if you order at least € 99,-. 

  • Transport to the UK, Austria, Luxemburg, France and Denmark is included if you order at least € 112,-.

  • Transport to another country is included if you order at least € 220,-.

You will see the exact transport cost while ordering. 

 

Can I order only aquasure ?

No, we can sell aquasure only together with tubular tyres, unless you can mail us a proof that you recently bought Dugast tubular tyres elsewhere.

I have a bike shop and I would like to sell Dugast tyres. Is this possible?

Yes, of course. Please send us an e-mail with your company details: name, address, phone number, e-mail address and VAT-number.

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